Return Policy
At On Stop Shop, we want you to be fully satisfied with your purchase. If for any reason you are not happy, you may return your order under the following conditions:
1. Eligibility for Returns
- Returns are accepted within 7 days of delivery.
- Items must be unused, undamaged, unwashed, and in their original packaging with all tags intact.
- Certain products such as custom-made or personalized items are not eligible for return.
2. How to Initiate a Return
- Contact our support team at help@onstopshop.com within 7 days of receiving your order.
- Provide your order number, product details, and reason for return.
- Our team will guide you with the return instructions and return shipping address.
3. Return Shipping Costs
- If the return is due to a defect, damage, or wrong item received, we will cover the return shipping cost.
- If the return is due to personal preference (e.g., change of mind, size issue), the customer is responsible for return shipping costs.
4. Condition of Returned Items
We reserve the right to reject returns if:
- The item shows signs of use or damage caused by the customer.
- The item is returned without original packaging, tags, or accessories.
5. Non-Returnable Items
- Gift cards
- Sale/clearance items
- Personalized or customized products
Contact Us
For any return or refund-related concerns, please reach out to us:
On Stop Shop
📍 7183 S Hope Ave, Yuma, AZ 85364, United States
📞 +1 (325) 275-5922
📧 help@onstopshop.com
🕘 Monday – Friday | 9:00 AM – 6:00 PM (PST)