Shipping Policy
At On Stop Shop, we are committed to providing a smooth, transparent, and reliable shipping experience for all our customers worldwide. This Shipping Policy explains how orders are processed, handled, shipped, and delivered.
1. Order Processing & Cut-Off Time
- Our daily order cut-off time is 2:00 PM (warehouse local time).
- Orders placed before 2:00 PM on a business day are eligible for same-day processing.
- Orders placed after 2:00 PM, on weekends, or on public holidays will be processed on the next business day.
- Business days are Monday to Friday, excluding public holidays.
2. Handling Time
- All orders require a handling time of 1–2 business days after payment confirmation.
- Handling time includes order verification, quality checks, packaging, and preparation for dispatch.
- Once the order has been handed over to the courier, you will receive a shipping confirmation email with tracking details.
3. Shipping Methods & Courier Partners
To ensure safe and timely delivery, we work exclusively with trusted international courier services:
- UPS
- FedEx
- DHL
Our system automatically selects the most suitable courier based on your destination and service availability to ensure secure and efficient delivery.
4. Shipping Timeframe
- Estimated delivery time is 7–10 business days after dispatch.
- Delivery timelines may vary depending on:
- Destination country or region
- Customs clearance procedures
- Local courier operations
- While we aim to meet estimated delivery times, delays caused by factors beyond our control (such as customs inspections, weather conditions, or carrier delays) may occur.
5. Shipping Costs
- We proudly offer Free Shipping on all orders.
- There are no hidden charges or additional shipping fees applied at checkout.
6. International Shipping & Customs Duties
- We offer worldwide international shipping.
- Customs duties, import taxes, or additional fees (if applicable) are determined by local authorities in the destination country.
- Any such charges are the responsibility of the customer and are not included in the product price or shipping cost.
7. Failed Deliveries & Incorrect Address
- Customers are responsible for providing accurate and complete shipping information at checkout.
- If a delivery attempt fails due to:
- Incorrect or incomplete address details
- Customer unavailability
- Refusal to accept the package
- On Stop Shop is not responsible for delays or losses caused by incorrect address information provided by the customer.
8. Tracking Your Order
- Once your order is dispatched, you will receive an email containing:
- Tracking number
- Courier name (UPS, FedEx, or DHL)
- You can track your shipment in real time directly through the courier’s official website.
9. Address Changes & Order Modifications
- Address changes or order modifications can only be requested before dispatch.
- Once an order has been shipped, we may not be able to make changes to the delivery address.
10. Contact Us
If you have any questions or need assistance regarding shipping, please contact us:
On Stop Shop
📍 Address: 7183 S Hope Ave, Yuma, AZ 85364, United States
📞 Phone: +1 (325) 275-5922
📧 Email: help@onstopshop.com
🕒 Business Hours: Monday – Friday | 9:00 AM – 6:00 PM (PST)